Saturday, August 30, 2008

Monday Morning Marketeer, Look Larger with 800 Account

Ever wish you had an administrative assistant?
Tired of forwarding calls for your organization?
Want to appear as though your business is larger?
Would you like to have virtual office with your strategic partners on board with same line?
What about non-profits who don’t want to take calls at home?

No Better Business Logos, not endorsing these products, just an investigation, up to you to check them out.
But one does have very prominent customer service number and the other you can search and find at the bottom of the page.
Sales auto response message and fax on demand.
Up and running one day.

Good for small businesses, sales professionals.

All Business Communications
Listen to message and at 6:52 AM, could leave message for return call—using own system.

Not Free All Business Communications/
From the All Biz website
Today, there are many ways to keep in touch. Managing the growing flood of information is increasingly difficult. Yet, cost-effective and reliable communication is VITAL to your business.
Now, for as little as $9.95 a month, you can have a personal, automated assistant that will work with your existing telephones, pagers, cell phones and fax machines for an amazing productivity boost. Each service includes your own nationwide toll-free number for as low as 4.5 cents a minute.
• Personal nationwide toll-free number
• Multiple voice mailboxes
• Follow-me-live-call-transfer
• Voice-on-demand
• Fax-on-demand/Fax-Mail
• E-mail message delivery
For More Information Call: 1-888-932-4299

Virtual PBX—Ring

You’ll have all the power and functionality of a Fortune 500 phone system but with no hardware to buy and maintain. You’ll connect remote teams and employees as if they were in the same room, and allow them all access to your telephone and fax features, no matter where they are. RingCentral’s easy-to-use online tools make configuring and managing your system a snap.

Even if your company has only one employee, you can also take advantage of multiple extensions. You can create virtual departments, make announcements and route calls from any extension to any number—your home, office, cell, etc.

Your callers will be presented state of the art messaging and options at each step they make through your system. Each system user will have unmatched functionality and flexibility to aid him/her in the efficient performance of his/her unique job responsibilities.

Answering the call
The auto-attendant will answer the caller with a professional recording (default or record your own). Callers could hear options such as “Press 1 for service, press 2 for sales consultants, press 3 for account information…” or “Press 1 for Bill Jones, press 2 for Elizabeth Harley…” or “If you know the number of the party…”

Incoming faxes
Incoming faxes are automatically detected and accepted. There is never a busy signal. Faxes are delivered to your email inbox or online account, per your setup preference.

When the caller enters an extension number, the call will go to those telephone numbers you select for that extension: your or your employee’s home, cell or office phones; a sequence of telephone numbers; or several telephone numbers at once. These phones can be anywhere, yet they will all appear as if they are all in offices in the same building. You can even set up extensions to deliver company announcements or Fax on Demand.

Extension owner abilities
The extension owner will be able to identify callers through call screening technology and answer, or the caller will be routed to other numbers or a message mailbox. Each extension owner can personalize his/her extension with messaging and answering options for their unique work and schedule. Extension owners will have the ability to listen to messages in their own way: from computer, email or from any telephone.

Different options for different times and days
You'll be able to create different options for regular business hours, after-hours, holidays and vacations, for both the incoming main line and for each extension independently.

Tracking the calls and faxes
A record of all incoming and outgoing calls and messages will kept in your call log.

RingCentral Online
Your RingCentral Virtual PBX is only one of many features included with your Small Business Communications System. You can begin by using only your Virtual PBX and start using additional features as your business needs require. The richness of RingCentral’s business communication features gives you the competitive edge you need to grow your

As low as 4.99 a month!

At 6:55 AM Live Person, asked about free trials.
7 day or 30 day free trial
Get local or toll free number
Fax on demand

Said registered with Better Business Bureau, but when asked about logo we were disconnected.

Create the appearance of a larger organization

With extensions, multiple greetings, a dial-by-name directory, customizable music-on-hold, answering rules, flexible call forwarding options and total control over managing incoming calls, your RingCentral service outperforms most Fortune 500 PBX systems.

With RingCentral, you can:
Set up departments
Customize your music-on-hold and broadcast marketing messages
Create a company dial-by-name directory
Set up fax and voice mailboxes for employees
Broadcast special announcements, such as directions

Monday, August 11, 2008

Monday Morning Marketeer: Marketing to Good Accounts that You Can Collect From

Credit Policies

I know you are wondering what in the world, credit policies have to do with marketing. Well, just like the fact that pricing is the lost component of marketing, your credit policies are the lost component of customer service. If you cannot collect from your client, then you cannot serve them, unless you seriously like working for free. What good is all the marketing in the world if you do not collect from that wonderful client that you extended credit to. Following some of these techniques that have been used and established by many collection gurus will help you to keep that relationship open by getting paid.

Credit Application:

Know Who You are Doing Your Business
When was the last time someone gave you a credit card without filling out a credit application and getting references. It’s good to not just know a company’s credit score but how well are they paying other people who do business with them.

Defined Credit Policy:

If you don’t know what your credit policy is, no one else will, so decide what you want to happen and write it down so that it will happen, it’s a self fulfilling prophecy, if you expect to get paid and let you clients know that in the beginning, then you most likely will get paid.
This is a policy I recently designed for one of my clients in a Strategic Marketing Plan.

Net 30 days for all accounts
1.5% if ten days overdue
2% after 30 days
Discounted by 2% if paid by 15th

Invoice Schedule:

You can’t expect clients to just send you money; their accountants may not like that. Most of them want an invoice, here are some guidelines:

Invoice all accounts on the 30th,
Out by the 5th
Reminder on 10th of early payment discount
Discounted at 2% for early payment by the 15th
Net 30 days

Address Service Requested

Use Address Service Requested printed or stamped on every billing envelope just below business return address in top left corner. If Customer has moved, the Post Office will research change of address and send you business Form #3547 and correct the address for a small fee.

Contact Overdue Accounts Frequently

Call with gentle reminder if not paid by the 5th of month following when payment was due.
If not paid by 15th, call gain.

Use Aging Sheet

Develop 30/60/90 accounts receivable sheet, move quickly to keep accounts up to date. This will let you accounts know that “floating” the payment due you is unacceptable.

Train Your Staff in Your Credit and Collection Policies

Train your staff to not only keep accounts current with friendly phone calls but to also maintain good will.

Follow the Collection Laws in the State You do Business in.

Things like calling at odd hours and disclosing that bill is late to neighbors or other businesses are not only bad etiquette but against the law.

Find a Third Party Collection Agency Before You Need It!

The hope is that you never need a third party collection agency, but find one before you need one and one that charges a flat fee on collection services. Having someone in place ahead of time can mean saving the company filing charges and attorneys fees and extending the process of getting paid.

Determine according to tax law and advantages at which point you will write off an account as uncollectible according to its aging, don’t beat yourself up if you have an account you can’t collect. No one that I know in business has managed to collect on every account owed to them. If you have, wonderful, consider yourself blessed and highly privileged.

This blog post can be reproduced in its entirety with the following information: © Joanne Quinn-Smith, Monday Morning Marketeer 412-628-5048
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