All Customers Are Not Created Equal by Jim Palmer

Just wanted to include this as everything that Jim says in this article is absolutely true.  I hear a wise man say once, "You should treat your best customers better than you treat your spouse, assuming that you treat your spouse with utter respect and admiration."

Enjoy the read.  Joanne

All Customers Are Not Created Equal

By Jim Palmer

Here’s something I’d like you to repeat after me: “All customers are not created equal.” Once again, “All customers are not created equal.” Remember that. It goes back to the 80/20 rule: 80 percent of your business comes from 20 percent of your customers. Knowing that fact, why would anyone not cater to that 20 percent? Every customer should receive great customer service, but those who are more loyal, deserve more.

This is the basis for rewards programs like those offered by the airlines and restaurants. When you travel exclusively with one airline, you build up more miles, and the more miles you get, the more perks you get. Those who have more miles are treated differently… treated better, and there’s nothing wrong with that. These programs don’t arbitrarily play favorites. They simply reward loyalty. Those travelers who are packed into economy class, jammed into the middle seat, are as eligible to sit in first class as those who are doing so. They simply have to spend more and earn more miles. Loyalty programs are great ways to reward your best customers.

Catering to your best customers starts with the 80/20 rule, but continues to the 90/10 and even the 95/5 rules. No matter how you slice it, the greatest percentage of your sales (and ultimately your profits!) comes from the smallest percentage of your customer base. Analyze you customer list and learn who’s spending the most.

If you want to sell more (and who doesn’t!) these are these easiest people to sell to since you already have an established and trusting relationship with them, and your cost of doing business with them is the lowest. High sales and low cost always equates to greater profitability. It’s one of the simplest equations in business, so know who your hyper-responsive customers are and use that to your advantage. Marketing legend and one of my business mentors, Dan Kennedy puts it this way, “If you want to sell more, go back to the people that have already identified themselves as buyers – your customers – because buyers are buyers are buyers!”

Learn more secrets on how to use a newsletter to boost your business in my book, The Magic of Newsletter Marketing - The Secret to More Profits and Customers for Life.

Jim Palmer is known internationally as the 'Newsletter Guru, the go-to resource for smart, effective strategies for maximizing the profitability of customer relationships. Jim is also the acclaimed author of The Magic of Newsletter Marketing - The Secret to More Profits and Customers for Life and Stick Like Glue - How to Create an Everlasting Bond with Your Customers So They Spend More, Stay Longer, and Refer More! Jim is also the creator of the wildly successfulNo Hassle Newsletters.

Five Tips to Inexpensively Increase Your Marketing in Tough Times

Five Tips to Inexpensively Increase Your Marketing in Tough Times

Experts are saying that most recessions only last 18 months which means that this crazy “sluggish economy” should be ending soon. So then what! So now what! What have you done to continue markeing your business in Tough Times? Research studies have proven that those businesses which continue to market through a recession will grow 50% and those who do not will either not grow at all or not be there when economic situation improves.

So you are saying to me, "but I can barely pay administrative costs and it’s tough to make payroll even for my administrative assistant. I have had to make cutbacks and tighten up, there’s nothing left for marketing." Well, did you ever hear that when the going gets tough, the tough get going????
Can I throw some other trite sayings at you?
Think outside the box.
Find a quicker, more effective way to market.
Get out of your living room, there’s no business there.
Action cures just about everything.

Here are five ways to increase your marketing without expanding your budget

I. Increase your networking, find synergistic events and get out there—miracles don’t happen in your living room.
Sign up for newsletters that tell you about events in your local area.
In Pittsburgh—Pittsburgh Business Times, City Paper, City and County Websites. Many of these events are free or low cost, you will know which ones work out for the best Return on Investment if you have to pay for them.

II.On line free marketing:
Merchant Circle, you can almost create a mini website
Craig’s List—check out announcements and Notices, Shows and Events, Clubs, Garage Sales, Fundraisers, Graduations .What works for you to expand your potential customer base?
Craig’s List—Services and Small Biz Ads
Open Directory or Dmoz, takes a while to get your website approved by volunteers but let it sit and percolate while you do other things.
Restaurants can advertise on LocalWineEvents.com for free in your local area
SuperAds.com, choose the free listing, you can upgrade later when the economy gets better if you feel the need.


III. Word of Mouth:

Offer Perks to Regular Customers to Get the Word Out, use referral marketing. It helps keep your steady customers happy, let’s them know they are important and there is no source of new business like a satisfied customer.

IV. Use Social Media, Blog, Talkcast, Social Networks

Blogging, Talkcasting and Social Networks can give you an opportunity to do some shameless self promotion by setting your self up as an expert in your field. With all of the options out there and money tight you need to be the “go to person” in your field.
Some tips for Social Media
· Don’t always tout your business, offer good information and then give people a call to action, a subtle suggestion that if they need additional information they can call you.
· In your social networking offer free seminars, do them on line as webinars or hook up with a businesss that needs to promote itself also and hold it there for free. Everybody wins. You get your expertise out to some new clients and your non-competitive venu gets exposure for their business.
· Good partners are salons, spas, small restaurants (some like Panera have free meeting space that you can reserve.) Anyone that has a space that can accommodate about 30 people is a good candidate.

V. Many small businesses do not know that you can get some free advertising on Google, using Google Local or Google Maps. Google is looking to increase the value of their local search and their mapping application, so they have a simple way for you to tell them some information about your business, and now they are infusing those results into their main search engine
Things You Need Before Starting Your Free Advertisement
· A description of your business
· Your phone number, address and any other contact info you want to advertise
· A logo or image that represents your business (some people use a picture of their office, store or restaurant) If you are a consultant and a good in person networker, it's best to use YOUR picture.
· A coupon or special offer you want to advertise (Google also lets you add a coupon for FREE if you want)
·
Step-by-Step Guide to Free Google Advertisement
1. Go to www.google.com/local and search for your business to verify it is not yet listed with an advertisement.
2. Go back to www.google.com/local and click on Add/Edit Your Business at the bottom left part of the page.

Whatever you do, know that your clients and your neighbors are watching you. You can be the impetus for not just building your business during tough times but also inspiring others to do the same. The trickle down effect is that businesses on the same perverbial street corner who are doing business makes that street corner a hub of activity and in tough times prospects and customers want to be where the action is.

This blog post can be reproduced in its entirety with the following information:
© Joanne Quinn-Smith 2009, Monday Morning Marketeer™ 412-628-5048
Listen at: http://tinyurl.com/MondayMorningMarketeer

Blog: http://www.marketingmondaymorning.blogspot.com/
Or on its unique radio channel at:
http://www.positivelypittsburghlivemgazine.com/
Joanne Quinn-Smith is the Creative Energy Officer of Dreamweaver Marketing Associates in Pittsburgh, Pennsylvania and an expert on Web 2.0 Branding.
Joanne has also been designated by the 2009 U.S. Small Business Administration as the Small Business Journalist of the Year for her work with information relevant to and advocacy of small businesses.
Follow at: https://twitter.com/monmornmarketer
Facebook: http://www.facebook.com/joannequinnsmith

Phone: 412-628-5048

Monday Morning Marketeer, To Tweet or Not to Tweet Your Blog!

To tweet or not to tweet, your blog! It’s not Shakespeare but if you quote him and add his name, many people will follow you. Also if you can tweet out someone else’s tweets that have a RT directive and if you can tweet out people to follow so that you can make new friends, why wouldn’t you tweet your blog.

With the clutter of your prospects and client’s e-mails keeping conscientious e-mail readers like me up at night, Lord knows you have got to engage your readers somewhere else besides e-mail, so why not tweet?

The idea by all means is to tweet valuable and interesting content so if your blog has valuable and interesting content, and I am sure it does or why would you waste your time on it then twitter tout it. By all means cast out your line in the Twitterville fishing hole and hope that you catch some extra fish, that is readers.


Tweeters converted to readers are not a bad thing. Do I sound corny? Am I making light of twitter? Well, yes and no! Just the idea of twitter and that little blue bird and 140 characters, come on—it’s a veritable microwave marketing miracle. And thereby twitter is by nature a light subject although not to be made light of in marketing. So go on, you know you want to, tweet your blog. And also if you are not using everything in your arsenal to develop your presence on line and in the social media world then someone should give you a swift kick in the trump, not Donald but a twitter double entendre.


Instructions from Twitter Feed:

Tweeting your new blog posts is a great way to engage your readers, and something that most serious bloggers have already espoused. An easy way to do this is through Twitterfeed, which automatically updates Twitter with each new blog post. Here's how to set it up: Head on over to the Twitterfeed site, click Sign In with OpenID or create an account with your e-mail address and a separate pass code. Then type in your Blogger blog's URL. Once you've registered you'll then be taken to the New Feed page where you can start linking blog feeds to your Twitter account.First click the Connect your feed to Twitter Account button, which will prompt you to enter your Twitter login credentials to authorize Twitterfeed's access. You will get a nice little confirmation once you've successfully linked up your Twitter Account.Next just enter a name for your feed, as well as your blog's Feed URL into the form. If you want to customize your feed's settings you can modify frequency, add prefixes, and even create keyword filters. Otherwise you're all set—Create Feed button and your Twitterfeed is enabled.You can always come back later to the Twitterfeed site and modify your feed settings, as well as look at click-through metrics for existing feeds.

http://twitterfeed.com/

Great article at Buzz.blogger.com


“John Merrick and Soren Jordansen just released a tool called Tweet My Blog that makes it easy to automatically post new updates to your blog to Twitter.com using a WordPress plug-in.Tweet My Blog provides a way to link your blog postings to Twitter so your followers there will be informed each time you update your blog.They also provide a widget that you can add to your blog that takes the information flow the other way. You can show your latest tweets on your blog.The use of both the plug-in and the widget completes the flow of information between Twitter.com and your blog and provides more links to what you are writing about, and this should increase the number of people who read your blog. If they then decide to follow you on Twitter, you should see an additional increase as more people learn about you and what you are doing.Both the plug-in and the widget are provided for free, at least for now. John and Soren are both good at earning an income, so I don't know if Tweet My Blog will continue to be free in the future. Maybe it will, maybe it won't.”
Dimitry says:
“Here is a great free tool to get this done and also schedule future posts: http://www.blogomator.com/”
MLM-Branding-Specialist says:
“I think it's a great idea, and even before I know of this plug-in I was doing so. The fact is, if you're active and informative you're usually able to build up a following on Twitter before you can for your blog. In this way, Twitter can be used to stream in new readers, and can then be used for conversation surrounding your latest blog post.”
Now the Monday Morning Marketeer and the ever so subtle self horn tooter in me says don’t be Marlo Thomas in “That Girl” and always be tweeting or pimping your own stuff. I know I am dating myself but then I am also known as “The Techno Granny.” So get over it. And speaking of getting over it, if you are going to tweet your blog, you also need to get over yourself.
You need to do things like ask questions and give tips. You must chronicle important events and projects in your community and of your friends and associates. Cross promotion of other people makes you a resource and if the people you promote are smart they will reciprocate. Everyone wins. It’s a veritable Twitter Economy. Oh excuse me, that is probably someone’s twitter name or an already taken hashtag.
The clue here is to keep everything related. If your Twitter account is business-related, keep it professional. Don't add in random tweets about personal life. “I scratched my arm just now” is not only not going to make sense three months from now, but it also is not very interesting right now. The more relevant and related your content is, the better it's understood and the more followers you'll gain! Also remember one thing and that is all of your tweets, including your blog appear in Google and search engines under your name, yes your name.
Here’s some info right from the delicious blog
Aug 7 2009
“Sharing Made Easier: Email and Tweet Your Bookmarks
Earlier this week Delicious released a series of significant improvements and each day this week we spent some time exploring each of these improvements. This post concludes our series of deep dives.A part of the fun of discovering something new on the Web is sharing it with friends. We’ve made it easier to share your bookmarks on Delicious when you use our Firefox extension or bookmarklets. Instead of copying and pasting an URL, you can now email or tweet your bookmark directly from Delicious.
How it WorksPreviously, sharing a bookmark with another Delicious user required using a particular syntax or copying and pasting the URL into an email or tweet. Now, you can share it directly when you save or edit the bookmark. To share a bookmark, simply add recipients in the new Send field when you save or edit the bookmark. Click the Send field and you will see the Send tab with social network options.
For Twitter UsersIf you use Twitter and want to send bookmarks to your Twitter feed, associate a Twitter account (only a single Twitter account can be associated at one time) by logging into Twitter under the Twitter panel. You have the option to send all your saved bookmarks to Twitter by selecting the “Tweet all bookmarks unless private” checkbox when you add the Twitter account. If you’ve selected this option, your Twitter account will appear by default in the Send field.”

Okay this is the Monday Morning Marketeer again. Tweetfeed, TweetMyBlog, Blogomator, Delicious—these are all applications that will help you tweet your blog. Hello! All of these applications were developed just for you with your name on to help you turn your “followers” into readers, so now why aren’t you tweeting your blog????????? To Tweet or Not to Tweet, Your Blog! It may not be Shakespeare, however, “Methinks the lady doth protest too much!”

© Joanne Quinn-Smith 2009, Monday Morning Marketeer™ 412-628-5048Listen at: http://tinyurl.com/MondayMorningMarketeerBlog: www.marketingmondaymorning.blogspot.comOr on its unique radio channel at:www.positivelypittsburghlivemgazine.comJoanne Quinn-Smith is the Creative Energy Officer of Dreamweaver Marketing Associates in Pittsburgh, Pennsylvania and an expert on Web 2.0 Branding.Joanne has also been designated by the 2009 U.S. Small Business Administration as the Small Business Journalist of the Year for her work with information relevant to small business.Follow at: https://twitter.com/monmornmarketerFacebook: http://www.facebook.com/joannequinnsmithThe audio radio talkcast of this show can be heard on Monday Morning Marketeer unique radio channel at http://positivelypittsburghlivemagazine.com, date of show 8-24-09

Merchandise Only or Store Credit for Returns, the Folly

For those of you would prefer to listen rather than read, this show was originally broadcast on June 8, 2009 and you can listen to archived version at:

http://www.talkshoe.com/talkshoe/web/tscmd/tc/33960

MERCHANDISE ONLY OR STORE CREDIT FOR RETURNS, THE FOLLY!

Let’s talkfirstabout the difference between advertising, promotion, publicity, public relations and marketing.

There is a famous saying that illustrates these differences:
If the circus comes to town and you paint a sign that says- “Circus Coming to Fairground Saturday,” that’s advertising.
If you put a sign on the back of an elephant and walk him into town, that’s promotion.
If the elephant walks through the majors flowerbed, that’s publicity.
If you can get the major to laugh about it, that’s public relations.
And if you planned the elephants walk, that’s marketing.”
If the town’s citizens go to the circus, you show them the many entertainment booths, explain how much fun they’ll have spending money at the booths, answer their questions and ultimately, they spend a lot of money at the circus. THAT’S SALES!!!!!



I was inspired to do this particular show and interrupt my series on twitter because of an incident in a local store that happened to me this past week. Two weeks ago while walking in the Southside of Pittsburgh after dinner I found a delightful little store and was intrigued by the name. My female business associate and I decided to go in and check it out. On first glance it was a delightful store but for small women, actually perky teens and the adorable young women who stroll the club scenes at night in the Southside. Nothing in the store would fit us, but the costume jewelry was quirky, inexpensive and delightful. The shoes were a bit too high of a heel for us but the accessories were conversation pieces. The sales clerks were probably wondering what two senior citizens of such size and stature (to coin a phrase) were doing in their store.

I happen to love big, gaudy, unique, conversation starting jewelry and I have four nieces of the size that this store offers to buy for. So despite not fitting the profile for their perfect customer, I would have been a great one, but not now. Why you are asking if the store was so delightful?

Well let’s talk about the famous quote that I started out with, that’s advertising. The only advertisement that I have seen for this store is its unique name which caused us to go into the store in the first place, it’s location, which is simply real estate on the Main St of Southside, and its delightful contents once you get in the door. It’s great prices and unique contents contribute I am sure to word of mouth advertising. Remember, word of mouth advertising is great as long as it’s good. One satisfied customer will tell one, possibly two people but a dissatisfied customer will tell ten or more, statistical studies have proved this time and again.

Did I mention that I brought a delightfully gaudy pair of huge sunglasses that not only keep the sun out of my eyes but are great attention grabbers? I probably did not and perhaps will not because of my bad experience from the second purchase that I made that day. I found a wonderfully designed bracelet that I thought would be great for my son’s girlfriend’s birthday. It was a unique, eye catching piece of jewelry and I was delighted with my firnds. Sunglasses for me and a birthday gift for son’s gal. I was definitely coming back as these two delightful finds cost me less than $20.00. I am sure the owner was happy also because I paid in CASH. Now if the story had ended here that would be a great example of PROMOTION.

However, the story does not end here. I wore the sunglasse and everyone thought they were delightful but I only wore them once so far because they are hot pink and I don’t wear hot pink every day besides I have a great collection of sunglasses. But the bracelet did not suit my son’s girl because it was too large and it fell off her arm. So I tried it on, it fell off mine. Then we thought it might be an upper arm bracelet and had several people try it on, to no avail. This gorgeously designed bracelet had a design flaw.

So I took the bracelet, with the wonderful little jewelry tag on fine white string still attached and the receipt to the store and the bracelet was in the original bag. I had in mind to buy a great pair of bright yellow and rhinestone earrings that reminded me of the fifties, retro jewelry and I am sure I would have found several other gaudy pieces of “must have” jewelery. I was not prepared for the “PUBLIC RELATIONS ” fiasco that ensued. The beautiful young, size two sales clerk told me she would be glad to exchange the bracelet for store merchandise or store credit but that I could not get my money back. Now mind you, when I went into the store I did not ask for my money back, but she pointed to a sign 5 by 8 in a picture frame beside where she was standing on the counter and obscured by the same kind of delightfully gaudy flowers reminiscent of the delightfully gaudy jewelry, in good taste, considering the contents of the store. But nevertheless the sign was very small and not in plain view.

When the clerk told me this I became a little less of my normally diplomatic self as she was telling me that she had tried the bracelet on with the same challenge but unfortunately the store policy was, Merchandise Ony or Store Credi for Returns and it was prominently printed on the sales receipt. Excuse me, correct me if I am wrong but doesn’t the customer get the sales receipt after the shop owner has already received your hard earned money? Some really bad PUBLICITY now began.

I asked the young size two sales clerk to call the owner, told her I was unhappy and that I had a several radio shows and that I would love to talk about what a wonderful store this was. She called the owner the first time in front of me and neglected to say anything about the radio show. Mind you the store had several customers now because it was a peak time of day. So I had a “spritied” second discussion with the size two sales clerk and asked her to call the owner again. This time she went to the back room to avoid the eyes and ears of the customers in the store. I am sure she left out the part about the radio shows and told the owner this “fat woman” who would probably never buy again in the store was causing a scene in this quaint, small little shop.

She came back with the great news that the owner said that the store policy stands and another admonition that she would be glad to exchange the defective bracelet for something else or store credit. Well by now I was definitely tired of being pushed around by this young lady who was only do ing her job and left the store with the knowledge that this was some pretty bad “MARKETING” on the part of the stores owner.

Now mind you, how many people would come into the store at all if there were a prominent sign on the wall that said Merchanside Only or Store Credit for Returns?
Not too many, but how many more people would be turned on by 100% Satisfaction Guarnteed or Your Money Back.

Now I do understand the reasoning behind this policy because of the area and its demographics of young, hip chics with champagne tastes and beer pocket books, however, there are also people like me who would spend and some 250,000.00 condo owners who would spend also.

This blog post can be reproduced in its entirety with the following information:
© Joanne Quinn-Smith 2009, Monday Morning Marketeer™ 412-628-5048
Listen at: http://www.talkshoe.com/talkshoe/web/tscmd/tc/33960
Blog: http://www.marketingmondaymorning.blogspot.com
Or on its unique radio channel at:
http:www.positivelypittsburghlivemgazine.com
Joanne Quinn-Smith is the Creative Energy Officer of Dreamweaver Marketing Associates in Pittsburgh, Pennsylvania and an expert on Web 2.0 Branding.
Joanne has also been designated by the 2009 U.S. Small Business Administration as the Small Business Journalist of the Year for her work with information relevant to small business.
Follow at: https://twitter.com/monmornmarketer

MondayMorningMarketeer, Using Twitter for Local Marketing

Using Twitter for Local Marketing

For those of you who prefer to listen rather than read, this show was recorded on 5-11-09 and archived version is available at: http://www.talkshoe.com/talkshoe/web/tscmd/tc/33960

The Twitter social networking and micro-blogging service launched only two years ago, has rocketed in usage numbers quickly, and recently turned red hot. There are four million connections between twitter users. It seems that a vast number of people are trying twitter but not many really know how to use it, as a matter of fact, yours truly is just beginning to learn herself.
However we should know what celebrities like Ellen De Generes, Ashton Kutcher know. There are articles and websites abounding on Twitter celebrites and twitter businesses. Other celebrities using Twitter like Britney Spears and MC Hammer- Ms. Spears has embraced Social Media with the release of her latest album with the launch of a Twitter account. - Musician, pastor, rising Internet celeb - it seems MC Hammer twitters pop up everywhere.

Twitter is going the way of Face Book and LinkedIn, from a casual optin espoused by the younger generation, it has become a “must do” for business owners. For the newbies out there here’s a quote from the blotg 10,000 words which is all about journalism:
"Twitter is transforming from gimmicky messaging tool to marketing powerhouse." — Caroline McCarthy, WebWare

Ever since Barak Obama used Twitter so successfully to update his in person appearances and other info, Twitter has taken off. You might say Twittr is the the social media this president didn’t invent but at least popularized. Someone has actually called twitter the telegraph system of Web 2.)
Many companies are rapidly cluing into the promotional value, but smaller businesses appear slow to hop on the bandwagon. Here are a few tips on leveraging

Twitter to help your locally-oriented business.
Follow me at: https://Twitter.com/monmornmarketer
Not completing a bio

The cardinal sin of most new Twitter users is not filling out the small but important section that says a bit about who they are. It could be a simple as a name (or a clever alias for the secret agents or painfully shy) or even just a sentence or two. If your goal is to get the conversation going — which is the point of Twitter after all — a bio can be the icebreaker.
You can also create a catchy, creative one line bio about yourself, please do! Remember twitter is social networking in miniature.


Protecting updates, but complaining about no followers

There are a few reasons to keep your updates private: not wanting to share your personal business with the world, thwarting spammers, etc. But many twitterers forget that by blocking updates from public view, they are also blocking potential followers. It's a give and take situation, so you gotta give a little to get something back.
Learning to use twitter effectively can definitely help you keep in touch with clients, prospects, suspects and others who can definitely grow your business.
Here’s the sort of thing you’d love to see: a customer happens by your store and is fascinated with something there, and “tweets” a pic of it out to all his Twitter followers:
Even better, if they endorse the business to their followers, this becomes an online species of word-of-mouth-marketing. So, how do you encourage this to happen?
Believe it or not, many internet savvy folks use twitter like they use the yellow pages. They may tweet about looking for Pittsburgh restaurant that has Middle Eastern Food or great fried chicken. How do you find these people and answer them, check out Twitter Search. http://search.twitter.com/ This morning I checked in on Pittsburgh Marketing and found 15 posts, I did not find anyone looking for a marketing company but I was able to find 15 posts and monitor what some of my competitors are doing.
Be careful of spamming, it’s a challenge with e-mail and twitter might catch you also. You don’t want to lose your account because you answered a specific question by spamming with information about your business that simply was not applicable.
Here are some tips to using Twitter for Local Marketing
• I list my on line radio show topics each week with a link of course, if you are an entertainment venue or non-profit, you can list that weeks events, meetings, free webinars, be creative
• The benefits of following others and having them follow you is cross marketing, your tweets appear on their page and theirs on yours, So collaborate with some non-competitive businesses on your tweeting.
• If you have a local blog, tweet each time you post to promote your blog. Be sure to use a shortened URL in the tweet! You can find these at: Tiny URL
• Tweet out pics of special stuff going on with your store— things like new product teasers, celebs who visit your store, other interesting aspects of stuff your company does like charitable fundraisers.
• If business is slow that day, how about tweeting out an instant coupon with an eight hour deadline or today only!
• How about Tweet coupons that encourage tweet users to retweet your coupons or information.
• Once you’ve built up sufficient numbers of followers, use Twitter to perform quick polls about what products, features, services your customers would prefer. Cheap, fast input from your client base!
• Don’t just follow these tips, check out the tweeters that have thousands of followers and swipe and deploy what they are using, once an idea is out there unless it is copyrighted or trademarked it’s pretty much public domain, just please do not plagiarize, use the idea and make it your own.
•

Please do use the Twitter Directory. These are the things you can find there:
• Tweeter Directory
• Twitter Tools
• Twitter Mobile
• Wikis & Blogs
• Cool Stuff
• Twitter Bots
• Search Twitter
• Statistics & Tracking
• Twitter for Business
• Twitter Services
• Twitter Graphics
• Twitter Sharing
• Twitter Groups
• Twitter News
• Twitter Fame

This blog post can be reproduced in its entirety with the following information:
© Joanne Quinn-Smith 2009, Monday Morning Marketeer™ 412-628-5048
Listen at: http://www.talkshoe.com/talkshoe/web/tscmd/tc/33960
Blog: http://www.marketingmondaymorning.blogspot.com
Or on its unique radio channel at:
http://www.positivelypittsburghlivemgazine.com
Joanne Quinn-Smith is the Creative Energy Officer of Dreamweaver Marketing Associates in Pittsburgh, Pennsylvania and an expert on Web 2.0 Branding.
Joanne has also been designated by the 2009 U.S. Small Business Administration as the Small Business Journalist of the Year for her work with information relevant to small business.
Follow at: https://twitter.com/monmornmarketer